Send a letter of “thank you for you business”

Call to make sure that all is right

Check that they are using the item correctly

Send a survey card via email or snail mail

Send interesting articles about your business or something new that you are offering

Drop by to show them what’s new

Help with ideas to help them with their business

Offer discounts or specials at certain times of the year

Let customers know they can call you if they need help

Be personal when you see them - know their name and any other personal information i.e. birthday, children’s names, etc.

Give feedback to them when they give you referrals

Keep confidential information about your client private

Keep your promises - if you say you will do something by a specific time, do it or call to tell progress

Keep in touch by phone, in person or email on a quarterly basis

Send referrals to your customers